Terms of Service

1. Acceptance of Terms

By accessing or using CustomsValidator.com ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

CustomsValidator provides an AI-powered tool that analyzes commercial invoices and shipping documents to generate pre-clearance compliance reports. The Service provides:

• OCR-based document parsing of commercial invoices and packing lists
• AI-generated CBP compliance assessments
• Harmonized Tariff Schedule (HTS) code recommendations
• Estimated duty and fee calculations
• Identification of potential compliance issues

3. Disclaimer of Warranties — PLEASE READ CAREFULLY

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CUSTOMSVALIDATOR EXPRESSLY DISCLAIMS ALL WARRANTIES. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• NOT LEGAL ADVICE. Nothing provided by the Service — including but not limited to AI-generated responses, classifications, screening results, compliance reports, agent conversations, or any other output — constitutes legal advice, customs brokerage advice, export control advice, sanctions compliance advice, or any other form of professional advice. No attorney-client relationship, broker-client relationship, or any other professional relationship is created by your use of the Service.
• NOT BINDING DETERMINATIONS. No output from the Service, including outputs from the AI Trade Compliance Agent, constitutes a binding legal determination of any kind. Only U.S. Customs and Border Protection (CBP), the Office of Foreign Assets Control (OFAC), the Bureau of Industry and Security (BIS), the Directorate of Defense Trade Controls (DDTC), and other relevant government agencies have the authority to make official determinations regarding customs classification, sanctions applicability, export license requirements, and related matters.
• HTS CLASSIFICATIONS ARE RECOMMENDATIONS ONLY. AI-generated HTS codes are informational recommendations. The correct 10-digit HTSUS classification is a legal determination made by CBP. You are solely responsible for verifying all classifications with a licensed customs broker before filing any entry. Misclassification can result in CBP penalties, additional duty assessments, seizure of goods, and criminal liability.
• SCREENING RESULTS DO NOT CLEAR PARTIES. A "no match" result from denied party screening does not constitute clearance to proceed with a transaction. Sanctions compliance requires ongoing due diligence beyond name screening, including beneficial ownership analysis, geographic risk assessment, and transaction monitoring. A "match" result does not necessarily prohibit a transaction — human review is always required. The Service is not a substitute for a comprehensive sanctions compliance program.
• EXPORT CONTROL DETERMINATIONS ARE NOT FINAL. ECCN classifications, EAR99 determinations, license requirement assessments, and related export control outputs are AI-generated guidance only. Only BIS and DDTC can make binding export control determinations. Export control violations carry severe civil and criminal penalties. Always verify with qualified export compliance counsel before exporting controlled items.
• AI AGENT RESPONSES ARE NOT PROFESSIONAL ADVICE. The AI Trade Compliance Agent provides informational responses based on AI reasoning about trade regulations. Agent responses may be incomplete, inaccurate, outdated, or inapplicable to your specific situation. Do not act on agent responses without independent verification by a licensed customs broker, export compliance attorney, or other qualified professional.
• DUTY CALCULATIONS ARE ESTIMATES ONLY. Estimated duties, fees, and landed costs are approximations based on available data and may not reflect actual amounts owed. Actual duties are determined by CBP at the time of entry.
• AI LIMITATIONS. The Service uses artificial intelligence which may produce inaccurate, incomplete, hallucinated, or outdated results. AI models have knowledge cutoff dates and may not reflect the most recent regulatory changes, tariff modifications, or enforcement actions.
• REGULATORY CHANGES. Trade regulations, tariff rates, sanctions lists, export control lists, and HTS classifications change frequently. The Service may not reflect the most current regulations. You are responsible for verifying currency of all information.
• NO WARRANTY OF FITNESS. CustomsValidator makes no warranty that the Service is fit for any particular purpose, including but not limited to use in actual customs filings, export license applications, sanctions compliance programs, or any regulatory submission.

4. User Responsibilities and Assumption of Risk

BY USING THE SERVICE, YOU EXPRESSLY ACKNOWLEDGE AND ASSUME ALL RISKS ASSOCIATED WITH RELIANCE ON AI-GENERATED TRADE COMPLIANCE INFORMATION. You agree that you are solely responsible for:

• Independent verification. Verifying all Service outputs — including HTS classifications, duty calculations, screening results, ECCN determinations, export license assessments, country requirements, and AI Agent responses — with a licensed customs broker, export compliance attorney, or other qualified professional before taking any action.
• Customs compliance. Ensuring accurate, complete, and lawful customs declarations to CBP and all applicable government agencies.
• Export compliance. Complying with all applicable U.S. export control laws and regulations, including EAR, ITAR, and OFAC sanctions programs, regardless of any output from the Service.
• Sanctions compliance. Maintaining a comprehensive sanctions compliance program that does not rely solely on automated screening tools, including the Service's denied party screening functionality.
• All penalties and consequences. Any penalties, duties, fines, seizures, criminal liability, or other consequences resulting from incorrect classifications, unlawful exports, sanctions violations, or any other compliance failure, regardless of whether the Service was used in connection with such failure.
• Record retention. Maintaining all required import and export records as required by applicable law.
• Document integrity. Uploading only documents you have the legal right to process and that are accurate and not falsified.
• Professional consultation. Consulting licensed customs brokers, trade attorneys, or export compliance counsel for all significant trade compliance decisions, particularly those involving high-value shipments, controlled commodities, sensitive destinations, or novel fact patterns.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CUSTOMSVALIDATOR, ITS OWNERS, OPERATORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

• CBP penalties, fines, duty assessments, seizures, or forfeitures resulting from incorrect HTS classifications, valuation errors, or any other customs compliance failure
• OFAC civil or criminal penalties resulting from transactions with sanctioned parties, whether or not those parties appeared in the Service's screening results
• BIS or DDTC penalties resulting from unlicensed exports of controlled items, whether or not the Service indicated a license was not required
• Customs delays, shipment holds, examinations, or refusals of entry
• Lost profits, lost revenue, lost business opportunities, or business interruption
• Any reliance on Service outputs, AI Agent responses, screening results, classifications, or any other information provided by the Service
• Data breaches, unauthorized access, or loss of uploaded documents
• Any damages arising from the inaccuracy, incompleteness, or outdatedness of AI-generated content

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY UNDER WHICH DAMAGES ARE SOUGHT, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF CUSTOMSVALIDATOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability to you for any and all claims arising from or related to the Service shall not exceed the greater of (a) the amount you paid for the Service in the 30 days immediately preceding the claim, or (b) $10.00 USD.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

6. Payment Terms

• Pay-per-use analyses are charged at $5.00 per analysis
• Subscription plans are billed monthly and automatically renew
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method for all applicable fees
• Subscriptions can be cancelled at any time through your billing portal

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any regulations
• Upload fraudulent, forged, or falsified documents
• Attempt to circumvent or reverse-engineer the Service
• Share your account credentials with others
• Use the Service to facilitate customs fraud or misrepresentation to CBP

8. Data and Privacy

By using the Service, you consent to the processing of your uploaded documents for the purpose of generating compliance reports. Please review our Privacy Policy for details on how we handle your data.

You represent that you have the right to upload and process any documents submitted to the Service.

9. Intellectual Property

The Service, including its software, design, and content, is owned by CustomsValidator and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written permission.

10. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms. You may cancel your account at any time through your account settings.

11. Changes to Terms

We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms. We will notify users of material changes by email.

12. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration rather than in court.

13. Contact

For questions about these Terms, contact us at: admin@customsvalidator.com

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